FAQS

Find answers about Witpay services, onboarding, security, settlements, and merchant support.

General Questions

Common questions about getting started with Witpay.

What is Witpay?

Witpay is a digital payment gateway that facilitates secure and efficient transactions for businesses in the Philippines.

How do I sign up?

Click on the 'Sign Up' button on our homepage and fill out the registration form with your business details.

What payment methods are supported?

We support GCash, PayMaya, GrabPay, bank transfers, and more.

Can I process international payments?

Currently, our services are focused on domestic transactions within the Philippines.

Services

Questions about using Witpay day to day as a merchant.

How secure are transactions?

All transactions are encrypted and comply with BSP and AMLC regulations to ensure maximum security.

What type of businesses are eligible for this service?

Registered Philippine businesses—including retail, food and beverage, services, and online sellers—can apply through the merchant portal.

How long does it take to receive funds?

Settlement timing depends on your payment method and merchant agreement. Status updates are visible in your merchant dashboard.

How can I contact support?

Reach our team at [email protected] or through your merchant portal after account activation.